Privacy Policy

We are committed to safeguarding customer information

In order to better serve your needs now and in the future, we may ask you to provide us with certain information. We understand that you may be concerned about what we will do with such information, therefore have adopted this Privacy Policy to govern the use and handling of your personal information.

Collection & Use
We (Tahoe Alpenglow Properties) are the sole owners of the information collected on this site. This Privacy Policy governs our collection and use of personal information collected through www.TahoeAlpenglowProperties.com (Website) or through your correspondence with us by phone or email or other means below. By accessing or using the Website or our services, you agree to this Privacy Policy. When you rent a property with us or request services through our website, by email or by phone, we act as a data processor and use the information to provide a service to you, and to better personalize your experience. We may also use third-party analytics tools (such as Google Analytics) that collect information about user traffic on the site. We may use the information we collect to operate, evaluate, and/or improve our business and services, or to better understand customer needs. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new homes or services, or changes to this privacy policy. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not shared. We do not sell your personal information to third parties.

Specifically, we collect the following types of Personal Information:

Voluntary Information: We also collect other types of Personal Information that you provide to us voluntarily, such as information that you provide directly to us in order to enable us to provide you with the Services. We may also receive requested information if you contact us via e-mail regarding support for the Website.

Bookings Made Online: When you make an online booking with us through the Services, your information is transmitted securely into our property management software. The property management software stores this information on our behalf for purposes of facilitating your reservation with us.

Indexing/Third Parties: We may obtain information about you from third parties or through our indexing and analytics tools.

Communications: When you communicate with us by sending us an email, we will collect and store any information that is contained in your communications with us.

Location Information:  If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location.  If you do not want this information collected by us, you can disable location services on your phone.

Email Subscribe Forms: To help keep you informed about our latest news, area information, specials and promotions, we may offer the opportunity to subscribe to our email list via various subscription forms throughout the Services. By subscribing you are requesting follow-up information from us and you agree that we will use your provided contact information for marketing purposes. You may unsubscribe to these emails at any time by following the unsubscribe link in the footer of all such communications.

Other: We may also collect Personal Information at other points through our Services that state that Personal Information is being collected.

What info is collected
When booking your stay, registering, subscribing, responding to a survey, or filling out a form on our site you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Contact information submitted in the webforms is used solely to provide the information requested or to respond to an expression of interest in our services.

Children under 13
Tahoe Alpenglow Properties does not knowingly collect or solicit personal information from children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13 please contact us.

Merchant account
We use an outside credit card processing company to collect payment for your booking. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond your booking with us.

Cookies
Website may use “cookies” in order to enhance your experience, gather general visitor information, track webpage visits, or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site.

Protection
We will use our best efforts to ensure that no unauthorized parties have access to any of your information. We implement a variety of security measures to maintain the safety of your personal information. After a transaction, your private information (credit card) is not stored within our system or on our servers. ​​​​We currently maintain physical, electronic and procedural safeguards that comply with regulations to guard your nonpublic personal information.

Terms & Conditions