Terms and conditions


TERMS & CONDITIONS

A “Vacation Rental Guest Agreement” Docu-Sign will be emailed to you once the booking is confirmed, and is required to be completed and returned within 24-hours.

Payment: Tahoe Alpenglow Properties (TAP) accepts Visa, Mastercard, and American Express. Full Payment is due 30 days prior to arrival, or you will pay 25% when booking outside of 30 days to hold your reservation. The total of your stay includes Rent, Transient Occupancy Tax, Cleaning Fee, Booking Service, and possibly a Pet Fee and/or Hot Tub Service Fee (if applicable), as well as either a $2,000 deposit, OR the inclusive $65 Damage Waiver with a policy limit of up to $2,000 in coverage.

Credit Card: The credit card you used to book the property is securely held on file, and may be used in cases of incidentals and/or damages that exceed the inclusive $2,000 damage waiver policy limit, and/or if you wish to add a Pet at posted Pet Fee, or if you would like us to mail items to you left behind, to name a few. 

Damage Waiver: If during your stay an authorized and insured Guest causes damage to real or personal property, TAP may cover the cost of repair or replacement up to the maximum benefit of the $2,000 waiver. Our waiver is designed to cover an insured persons “unintentional” damages as a result of inadvertent acts or omissions to the rental unit that occur during your stay, PROVIDED THEY ARE DISCLOSED TO TAP BEFORE CHECK-OUT. Failure to do so may result in the revocation of any benefit payable or covered by TAP. The home was and will be inspected for any damages before your arrival, and after your departure. Participation in this plan does not negate Guests responsibility for damages. Expenses that are not considered covered under this waiver include but are not limited to necessary excessive housekeeper cleaning, hot tub abuse and/or neglect, and excess garbage removal to name a few. 

Cancellation Policy: If you cancel the reservation outside of 30 days prior to arrival, the initial 25% payment will be retained by TAP as is considered a NON-REFUNDABLE reservation fee for services rendered in entering into this Agreement. A cancellation at 30 days prior to arrival or less will result in a forfeiture of entire contract amount. TAP strictly enforces this policy and no exception will be made whatsoever. We do not offer refunds for poor or severe weather conditions, late arrivals, early departures, travel conditions, road closures, allergies, health or medical issues, utility or water outages, mandatory evacuation, terrorism, construction at neighboring properties, disruption of utility services or other reasons outside the TAP’s control. We strongly urge you to purchase separate Vacation Rental Travel Insurance.

Check-In: Check-in time is 4pm. This time may be flexible depending on the reservation schedule of a particular property and you may request an early check-in and be charged an early check-in fee of $25-$50 per hour that will vary depending on arrival time and home. Check-in information, property address and other information along with the lock box code will be sent to you 5 Days prior to check-in date, and only when paid in full. Keys will be located in a lockbox at the property and must be returned to the lock box at departure.
Check-out: Check-out time is 11am. You may request a late check-out and be charged a late check-out fee of $25-$50 per hour that will vary depending on departure time and home. Late Check-Outs must be pre-approved by TAP.

COVID-19: Tahoe Alpenglow Properties has implemented some changes, as the safety of our Guests, Homeowners, Housekeepers, Staff, and Community are of top priority. Guest hereby acknowledges that they have read our COVID Info page (https://www.tahoealpenglowproperties.com/covid-19-information/). While we have implemented many collaborative changes, and put forth our best efforts to reduce risk as much as possible, Guest hereby agrees to assume all risks of renting our homes, and releases Tahoe Alpenglow Properties and our associated agencies from all liability involving possible COVID-19 illness. Guest agrees all stays are “at your own risk”, and acknowledges that there may be some remaining inherent risks associated with renting a home, the surrounding areas, or within the widespread community during your stay.
House Rules & Regulations: Many of our homeowners have rules that are specific to their home only. Please read all provided documents after booking, including the Check In/Out Instructions & the Guest Welcome Binder in the home, and abide by posted rules within the home. The property being rented is in a residential neighborhood with year-round residents living nearby. Parties, excessive noise, rowdy behavior, and other nuisances will not be tolerated. Guest is entitled to the quiet enjoyment of the home and TAP will not interfere with that right as long as Guests do not interfere with those rights of the neighbors and other Guests. Guest agrees to abide by all rules in accordance including but not limited to parking, odors, trash and use of common areas. Any violation of these rules, or for an unauthorized use, or if destroyed will result in unilateral termination and be deemed a breach of contract leading to eviction, and all payments and security deposits will be forfeited.
 

STR RULES - Homes in Truckee and/or Tahoe Donner: All guest should be made aware of Tahoe Donner Home Owner Association Rules and Regulations, which can be found at http://www.tahoedonner.com/members/homeowner-guidelines/covenants/. Guest agrees to abide by all rules, as well as the Town of Truckee rules which are similar and can be reviewed here. https://www.townoftruckee.com/home/showdocument?id=20356. All fines charged to TAP by Tahoe Donner HOA, including but not limited to: exterior lights left on after 10PM, 10PM Noise Ordinance, Parking Restrictions, Occupancy Limitations, etc; will be passed through to and will be the responsibility of Guest when applicable, and ultimately decided by TAP. Please also be aware of Active Fire Bans, and Emergency Evacuation Routes shown at http://www.tahoedonner.com/members/member-news-info/community-safety-emergency-preparedness/. Some of this info will be contained within the Guest Welcome Binder provided in Home. 

Occupancy: All homes have a maximum occupancy specified in the listing. This cannot be exceeded at any given time.
Amenities: Our homes are equipped with basic kitchen utensils, small appliances, towels, bedding and basic toiletries unless specifically stated otherwise in the home description. Kitchens are well equipped with dishes, glasses and tableware for the maximum occupancy. We do suggest bringing extra toiletries, bath soaps and other comfort essentials. Towels for beach, pool or spa may be included. Firewood may or may not be provided for Guest use (See Check-In/Out Instructions which are emailed 5 Days prior to arrival and posted in home within Guest Welcome Binder). TAP expresses no guarantees, expressed or implied, regarding suitability or fit ability to Guest individual tastes. Some listed amenities may not be available seasonally such as community pools or hot tubs, tennis courts or even decks, grills, or patio furniture, mostly due to Winter conditions. TAP cannot guarantee amenities provided through homeowner associations, including but not limited to beach facilities, picnic areas, clubhouses, tennis courts, golf, hot tubs and pools.
Hot Tub: If the Premises has a hot tub, it will be serviced prior to your arrival. Be sure to follow all rules and safety guidelines when in use. Neither TAP nor the Owner of the home you are renting accepts responsibility for the use of the hot tub by persons renting this home or their guests. 
Cleaning and Damages: Guest acknowledges that the home is in good order unless otherwise indicated within one hour of check-in. Home is expected to be in the same condition upon departure, as it was when you arrived. House cleaning is a required service after all departures and is included in the cost of your reservation. Guest is expected to run the dishwasher, strip the bedding, collect used towels, start a load of laundry, and place excess garbage into the bear box at departure.
Trash/Bears: Trash should NEVER be left outside of the bear box to avoid unwanted visits from wild animals in the area which may cause danger to Animal, Guest, or Premises. Trash should be left inside, locked in the bear box, or as a last resort in the garage if there is no bear box at your property. 
Heat/Utilities: DO NOT TURN HEAT OFF DURING WINTER (October - April). There is a large risk of pipes freezing and the Guest will be held responsible for negligence. Please make sure all doors and windows are closed during Winter months, and please be considerate of your heat, water and electricity usage during your stay. Please set heat to a comfortable temperature during your stay, but when home is vacant, turn fireplace off and set away heat to 50° unless otherwise posted. During Summer months, be aware that it is not common for any homes in the greater Tahoe area to have air conditioning. Please DO NOT set the thermostat to "COOL" as this will not do anything, and please keep the FAN set at "Auto". We prefer having the thermostat "OFF" during the Summer months. Simply open all windows at night, close them in the morning, and you may have provided fans in Home.
Pets: If you plan to bring a Pet, please select the Pet Fee at check-out, and you must bring a kennel to prevent the Pet from roaming our Home unattended. Pets are not allowed in or around a No Pets property. Please respect this rule as it may apply for reasons such as Owner allergies. Adversely, Owners may still have had pets in their home that we are renting to you as a no pet home. For this reason, please advise us to any allergies you may have.
Smoking: ALL PROPERTIES ARE NON-SMOKING. Thank you for NOT smoking. Smoking is not allowed in or around properties which includes but is not limited to driveway, patios, garages, yards and decks. If it is discovered that there has been smoking in or around the Premises, additional cleaning fees may be added on top of a definite $150 FINE.
Guest Responsibilities: Conduct yourselves in such a manner as to ensure the peaceful enjoyment of the neighborhood (Guests of the Guest entering this agreement have the same obligation); to use all systems and components of the premises (including but not limited to appliances, heating, electrical, laundry facilities) in a reasonable manner and not abuse them; to not abuse or deliberately destroy, damage, or remove any part of the premises.

Privacy Policy: Tahoe Alpenglow Properties respects the privacy of anyone who uses our website and/or books our properties. We only process and use the data obtained for the specific purposes you have authorized during your transaction, the above mentioned, and to inform you of future rental promotions. We do not sell customer information to any third parties.

 

I have read this Guest Agreement and agree to abide by all policies contained herein.

Thanks for booking with Tahoe Alpenglow Properties (TAP) – “Your Door To Everything Tahoe”


TERMS & CONDITIONS
 
A “Vacation Rental Guest Agreement” Docu-Sign will be emailed to you once the booking is confirmed, and is required to be completed and returned within 24-hours.


Payment: Tahoe Alpenglow Properties (TAP) accepts Visa, Mastercard, and American Express. Full Payment is due 30 days prior to arrival, or you will pay 25% when booking outside of 30 days to hold your reservation. The total of your stay includes Rent, Transient Occupancy Tax, Cleaning Fee, Booking Service, and possibly a Pet Fee and/or Hot Tub Service Fee (if applicable), as well as either a $2,000 deposit, OR the inclusive $65 Damage Waiver with a policy limit of up to $2,000 in coverage.

Credit Card: The credit card you used to book the property is securely held on file, and may be used in cases of incidentals and/or damages that exceed the inclusive $2,000 damage waiver policy limit, and/or if you wish to add a Pet at posted Pet Fee, or if you would like us to mail items to you left behind, to name a few. 

Damage Waiver: If during your stay an authorized and insured Guest causes damage to real or personal property, TAP may cover the cost of repair or replacement up to the maximum benefit of the $2,000 waiver. Our waiver is designed to cover an insured persons “unintentional” damages as a result of inadvertent acts or omissions to the rental unit that occur during your stay, PROVIDED THEY ARE DISCLOSED TO TAP BEFORE CHECK-OUT. Failure to do so may result in the revocation of any benefit payable or covered by TAP. The home was and will be inspected for any damages before your arrival, and after your departure. Participation in this plan does not negate Guests responsibility for damages. Expenses that are not considered covered under this waiver include but are not limited to necessary excessive housekeeper cleaning, hot tub abuse and/or neglect, and excess garbage removal to name a few. 

Cancellation Policy: If you cancel the reservation outside of 30 days prior to arrival, the initial 25% payment will be retained by TAP as is considered a NON-REFUNDABLE reservation fee for services rendered in entering into this Agreement. A cancellation at 30 days prior to arrival or less will result in a forfeiture of entire contract amount. TAP strictly enforces this policy and no exception will be made whatsoever. We do not offer refunds for poor or severe weather conditions, late arrivals, early departures, travel conditions, road closures, allergies, health or medical issues, utility or water outages, mandatory evacuation, terrorism, construction at neighboring properties, disruption of utility services or other reasons outside the TAP’s control. We strongly urge you to purchase separate Vacation Rental Travel Insurance.

Check-In: Check-in time is 4pm. This time may be flexible depending on the reservation schedule of a particular property and you may request an early check-in and be charged an early check-in fee of $25-$50 per hour that will vary depending on arrival time and home. Check-in information, property address and other information along with the lock box code will be sent to you 5 Days prior to check-in date, and only when paid in full. Keys will be located in a lockbox at the property and must be returned to the lock box at departure.

Check-out: Check-out time is 11am. You may request a late check-out and be charged a late check-out fee of $25-$50 per hour that will vary depending on departure time and home. Late Check-Outs must be pre-approved by TAP.

COVID-19: Tahoe Alpenglow Properties has implemented some changes, as the safety of our Guests, Homeowners, Housekeepers, Staff, and Community are of top priority. Guest hereby acknowledges that they have read our COVID Info page (https://www.tahoealpenglowproperties.com/covid-19-information/). While we have implemented many collaborative changes, and put forth our best efforts to reduce risk as much as possible, Guest hereby agrees to assume all risks of renting our homes, and releases Tahoe Alpenglow Properties and our associated agencies from all liability involving possible COVID-19 illness. Guest agrees all stays are “at your own risk”, and acknowledges that there may be some remaining inherent risks associated with renting a home, the surrounding areas, or within the widespread community during your stay.

House Rules & Regulations: Many of our homeowners have rules that are specific to their home only. Please read all provided documents after booking, including the Check In/Out Instructions & the Guest Welcome Binder in the home, and abide by posted rules within the home. The property being rented is in a residential neighborhood with year-round residents living nearby. Parties, excessive noise, rowdy behavior, and other nuisances will not be tolerated. Guest is entitled to the quiet enjoyment of the home and TAP will not interfere with that right as long as Guests do not interfere with those rights of the neighbors and other Guests. Guest agrees to abide by all rules in accordance including but not limited to parking, odors, trash and use of common areas. Any violation of these rules, or for an unauthorized use, or if destroyed will result in unilateral termination and be deemed a breach of contract leading to eviction, and all payments and security deposits will be forfeited.


STR RULES - Homes in Truckee and/or Tahoe Donner: All guest should be made aware of Tahoe Donner Home Owner Association Rules and Regulations, which can be found at http://www.tahoedonner.com/members/homeowner-guidelines/covenants/. Guest agrees to abide by all rules, as well as the Town of Truckee rules which are similar and can be reviewed here. https://www.townoftruckee.com/home/showdocument?id=20356. All fines charged to TAP by Tahoe Donner HOA, including but not limited to: exterior lights left on after 10PM, 10PM Noise Ordinance, Parking Restrictions, Occupancy Limitations, etc; will be passed through to and will be the responsibility of Guest when applicable, and ultimately decided by TAP. Please also be aware of Active Fire Bans, and Emergency Evacuation Routes shown at http://www.tahoedonner.com/members/member-news-info/community-safety-emergency-preparedness/. Some of this info will be contained within the Guest Welcome Binder provided in Home. 

Occupancy: All homes have a maximum occupancy specified in the listing. This cannot be exceeded at any given time.

Amenities: Our homes are equipped with basic kitchen utensils, small appliances, towels, bedding and basic toiletries unless specifically stated otherwise in the home description. Kitchens are well equipped with dishes, glasses and tableware for the maximum occupancy. We do suggest bringing extra toiletries, bath soaps and other comfort essentials. Towels for beach, pool or spa may be included. Firewood may or may not be provided for Guest use (See Check-In/Out Instructions which are emailed 5 Days prior to arrival and posted in home within Guest Welcome Binder). TAP expresses no guarantees, expressed or implied, regarding suitability or fit ability to Guest individual tastes. Some listed amenities may not be available seasonally such as community pools or hot tubs, tennis courts or even decks, grills, or patio furniture, mostly due to Winter conditions. TAP cannot guarantee amenities provided through homeowner associations, including but not limited to beach facilities, picnic areas, clubhouses, tennis courts, golf, hot tubs and pools.

Hot Tub: If the Premises has a hot tub, it will be serviced prior to your arrival. Be sure to follow all rules and safety guidelines when in use. Neither TAP nor the Owner of the home you are renting accepts responsibility for the use of the hot tub by persons renting this home or their guests. 

Cleaning and Damages: Guest acknowledges that the home is in good order unless otherwise indicated within one hour of check-in. Home is expected to be in the same condition upon departure, as it was when you arrived. House cleaning is a required service after all departures and is included in the cost of your reservation. Guest is expected to run the dishwasher, strip the bedding, collect used towels, start a load of laundry, and place excess garbage into the bear box at departure.

Trash/Bears: Trash should NEVER be left outside of the bear box to avoid unwanted visits from wild animals in the area which may cause danger to Animal, Guest, or Premises. Trash should be left inside, locked in the bear box, or as a last resort in the garage if there is no bear box at your property. 

Heat/Utilities: DO NOT TURN HEAT OFF DURING WINTER (October - April). There is a large risk of pipes freezing and the Guest will be held responsible for negligence. Please make sure all doors and windows are closed during Winter months, and please be considerate of your heat, water and electricity usage during your stay. Please set heat to a comfortable temperature during your stay, but when home is vacant, turn fireplace off and set away heat to 50° unless otherwise posted. During Summer months, be aware that it is not common for any homes in the greater Tahoe area to have air conditioning. Please DO NOT set the thermostat to "COOL" as this will not do anything, and please keep the FAN set at "Auto". We prefer having the thermostat "OFF" during the Summer months. Simply open all windows at night, close them in the morning, and you may have provided fans in Home.

Pets: If you plan to bring a Pet, please select the Pet Fee at check-out, and you must bring a kennel to prevent the Pet from roaming our Home unattended. Pets are not allowed in or around a No Pets property. Please respect this rule as it may apply for reasons such as Owner allergies. Adversely, Owners may still have had pets in their home that we are renting to you as a no pet home. For this reason, please advise us to any allergies you may have.

Smoking: ALL PROPERTIES ARE NON-SMOKING. Thank you for NOT smoking. Smoking is not allowed in or around properties which includes but is not limited to driveway, patios, garages, yards and decks. If it is discovered that there has been smoking in or around the Premises, additional cleaning fees may be added on top of a definite $150 FINE.

Guest Responsibilities: Conduct yourselves in such a manner as to ensure the peaceful enjoyment of the neighborhood (Guests of the Guest entering this agreement have the same obligation); to use all systems and components of the premises (including but not limited to appliances, heating, electrical, laundry facilities) in a reasonable manner and not abuse them; to not abuse or deliberately destroy, damage, or remove any part of the premises.

Privacy Policy: Tahoe Alpenglow Properties respects the privacy of anyone who uses our website and/or books our properties. We only process and use the data obtained for the specific purposes you have authorized during your transaction, the above mentioned, and to inform you of future rental promotions. We do not sell customer information to any third parties.

I have read this Guest Agreement and agree to abide by all policies contained herein.
Thanks for booking with Tahoe Alpenglow Properties (TAP) – “Your Door To Everything Tahoe”